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CBS aired the second part of Armen Keteyian's two-month-long Investigation into disability payments--or the lack of them--disbursed by the Social Security Administration. Yesterday, Keteyian detailed the months long waiting periods facing applicants who file appeals against a refusal of benefits. Now Keteyian alleges that the bureaucracy has a "culture built on denial" under which examiners have quotas for the number of benefits they may approve and managers discipline those who grant too many. Keteyian saw a bureaucracy "reeling from budget cuts and high staff turnover, doctors making decisions outside their specialties and inexperienced examiners under pressure to keep costs down." Commissioner Michael Astrue denied the allegations--sort of: "You can approve too many and you can approve too few and they are both wrong."
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