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COMMENTS: Commuter Chaos
Both NBC and CBS covered an annual survey of the quality of the airline industry's passenger service that found lower ratings than ever before. CBS' Thalia Assuras ticked off a litany of complaints: fewer on-time flights, more passengers bumped, more bags lost, more complaints about service. NBC's Tom Costello noted that discount airlines--AirTran, jetBlue, Southwest--were top of the list; commuter airlines--Delta Connection, American Eagle, Comair--were at the bottom.
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