Both NBC and CBS covered an annual survey of the quality of the airline industry's passenger service that found lower ratings than ever before. CBS' Thalia Assuras ticked off a litany of complaints: fewer on-time flights, more passengers bumped, more bags lost, more complaints about service. NBC's Tom Costello noted that discount airlines--AirTran, jetBlue, Southwest--were top of the list; commuter airlines--Delta Connection, American Eagle, Comair--were at the bottom.
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