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NBC anchor Brian Williams caught up on his Afghanistan coverage. His from-the-field reporting was interrupted when Tim Russert died and NBC switched into tribute mode. Williams' report on the 101st Airborne Division at Bagram AFB insisted that its presence in Afghanistan continues to be for the purpose of pursuing Osama bin Laden's al-Qaeda rather than participating in Afghanistan's civil war. Williams' previous interview with NATO's commander Gen David McKiernan and with US commandos training local soldiers had emphasized the civil war.
NBC also offered a hat tip to ABC's bosses and rivals to its own corporate colleagues. Tom Costello filed a What Works feature on the exemplary customer service Disney World offers to its visitors. The service is of such high quality that United Airlines sends its agents to Orlando for how-to tips. Disney World is owned by the parent company of ABC. NBC has its own theme park, Universal Studios, as its corporate sibling--no word on how airlines rate the quality of customer service there.
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